ComeOn Casino Privacy Policy for Canada

Information We Collect

Data is collected when you register, verify your identity, deposit, play and contact support.

Legal Basis for Processing

We rely on four grounds. Contract: we need your data to open and run your account and pay out winnings. Legal obligation: age verification, anti-money-laundering rules and licence conditions require identity and transaction records. Legitimate interests: fraud prevention, platform security, responsible gambling monitoring and service improvement. Consent: marketing emails, SMS and non-essential cookies, which you may withdraw at any time without affecting your ability to play.

Cookies and Tracking

Cookies keep you logged in, remember your currency and language, and help us understand how pages perform.

• Essential cookies — login sessions, security and fraud checks; these cannot be switched off.
• Preference cookies — language, layout and display settings you have chosen.
• Analytics cookies — aggregated statistics on page use and performance.
• Marketing cookies — used only where you have given consent, and revocable at any time.

You can manage cookies through the consent banner settings or your browser controls. Blocking essential cookies may prevent login and payments from working.

Who We Share Data With

Access is limited to parties that genuinely need it: payment providers and banks to process transactions, identity-verification and AML screening partners, game studios that power the titles you play, cloud hosting and security providers, and customer support systems. We also disclose information where regulators, the Curaçao licensing authority, courts or law enforcement lawfully require it. All processors work under written agreements that restrict use of your data to the service they provide. We never sell personal information to third parties or advertisers.

Retention and International Transfers

Account, transaction and verification records are kept for as long as your account is active and afterwards for the period required by our licence conditions and applicable anti-money-laundering law. Self-exclusion records are retained for the duration of the exclusion so that the block remains effective. Marketing consents are deleted once withdrawn. Where data is transferred outside Canada or the EEA, we use approved safeguards such as standard contractual clauses and encryption in transit.

Your Rights, Security and Contact

You can ask us to confirm what data we hold, obtain a copy, correct inaccuracies, delete information that is no longer legally required, restrict or object to certain processing, receive your data in a portable format, and unsubscribe from marketing. We respond to verified requests within the timeframes set by applicable law, and we may ask for identity confirmation first. On the security side, we use TLS encryption, hashed passwords, segregated databases, restricted staff access and regular monitoring. No system is completely risk-free, so use a strong unique password and enable any additional protections offered. To exercise a right, report a concern or ask about this policy, contact us via live chat or the support address published on comeon-casino.ca. You may also complain to the relevant data protection authority in your jurisdiction.